our mulligan Policy

At Roughcutts, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free. Please take a moment to review our return policy below:

**1. Eligibility for Returns:**

- We accept returns within 30 days of the delivery date.

- Items must be in their original condition, unused, and in their original packaging.

- Customized or personalized items are non-returnable, except in the case of defects or errors on our part.

**2. Return Process:**

- To initiate a return, please contact our customer support team at mulligans@roughcutts.com to request a Return Authorization (RA) number.

- Clearly mark the RA number on the outside of the package.

- Ship the item(s) back to us, securely packaged, to the address provided by our customer support team.

**3. Refund or Exchange:**

- Once we receive your return and inspect the item(s), we will process your refund or exchange.

- Refunds will be issued to the original payment method within 10 business days.

- Exchanges for a different size, color, or product will be shipped promptly.

**4. Return Shipping:**

- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

- We recommend using a trackable shipping method for your return.

**5. Damaged or Defective Items:**

- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

- We will provide instructions for returning the item and will cover the return shipping costs.

**6. Cancellation Policy:**

- If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, it cannot be canceled.

**7. Restocking Fee:**

We may charge a restocking fee for returns that do not meet the eligibility criteria outlined in section 1. This fee will be deducted from the refund amount.

By shopping at Roughcutts, you agree to abide by this return policy. We value your satisfaction and are here to assist you with any questions or concerns. Feel free to reach out to our customer support team for further assistance.

Please note that this return policy is subject to change, and the terms in effect at the time of your purchase will apply. Last updated on September 5. 2023.

Thank you for choosing Roughcutts!

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